June 2, 2025: Canadian Hearing Services unionized staff are on strike * audiology clinics are closed and other services are available on a priority basis * see their website for Service Updates During Labour Disruption
Program: Hearing Care Counselling for Ages 55+
Organization: Canadian Hearing Services - Hamilton
Toll-Free: 1-866-518-0000
TTY: 1-877-215-9530
Fax: 1-855-259-8152
Email: hearingcarecounselling@chs.ca
Website: www.chs.ca/hearing-care-counselling
Address:
50 Dundurn St S, Unit 119
Hamilton, ON
L8P 4W3
Intersection: Dundurn St S and King St W
Location: Hamilton (Strathcona)
Accessibility:
Wheelchair Accessible
Hours: Mon-Fri 9am-5pm
Service Description: Free counselling services and supports to adults 55 years and older who have hearing loss to help improve communication with family, friends, and service providers * assistance provided to enable individuals to stay involved in social activities and to remain safe and independent at home * services are provided in an accessible and safe environment, including home visits, in-office appointment, or virtually

Counselling and Support
  • one-on-one hearing screenings
  • preparation for managing difficult listening situations
  • recommendations and support with installation of visual smoke alarms, doorbells, assistive listening devices, and phone alerting systems
Education, Training, and Information
  • family and caregiver support on how to communicate with someone who has hearing loss
  • training for individuals and home support providers on the use, care, and maintenance of hearing aids, assistive listening devices, specialized telephones, and alerting devices
  • referrals to other CHS programs and services, or agencies that offer alternate services as needed
  • hosting presentations, community displays, workshops, classes and learning groups
Sound Advice on Hearing Health Workshops
  • virtual workshops to help improve communication, increase confidence, self-advocate, and decrease isolation * workshops held via Zoom * some local workshops may also be available depending upon location in the community



Fees: Free for ages 55 and up
Application: Call
Eligibility / Target Population: Adults 55 years or older with hearing loss * younger adults 19 years and older who require home-based services
Languages: English ; French ; Chinese (Cantonese) ; Chinese (Mandarin) ; Portuguese ; Russian ; American Sign Language (ASL)
Area Served: Burlington, Hamilton, and Niagara Region
See Also: 08 - Communication
Deafness and Hearing Loss
Last Updated: 2/25/2025
Service Profile Web Address: eng/displayService.aspx?id=199448

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